Policies
Terms and conditions
Information about Digidrone and this website. This draft page is not yet a final legal document.
General provisions
These terms and conditions apply to all quotations, assignments and services provided by DigiDrone, a service of Digidude, located at Brugsteenweg 38, 8420 Wenduine, Belgium, registered under company number BE1000.742.763. Any exceptions must be agreed in writing. Mandatory consumer rights remain fully applicable.
Requests and quotations
You can request a drone shoot through our contact form or by email. After discussing the location, desired footage and schedule, a quotation will be provided where necessary. Quotations are non-binding and valid for 30 days unless stated otherwise. An assignment is confirmed once both parties have agreed to the arrangements in writing.
Pricing and payment
All prices are stated in euros. Applicable VAT is indicated in the price or quotation. Travel within West Flanders is included in standard packages. Additional travel costs may apply outside West Flanders and will be communicated in advance. A deposit may be required for larger projects. Invoices are payable within 10 calendar days of the invoice date unless otherwise agreed.
Scheduling and execution
The shooting date is agreed upon by both parties. The client must provide the necessary information about the location, accessibility and desired footage in good time. DigiDrone carries out assignments professionally and in accordance with applicable drone regulations and safety requirements.
Flight permissions and restrictions
Drone flights are subject to airspace regulations, geographical zones, required permissions and safety conditions. DigiDrone checks applicable restrictions and requests the necessary flight authorisations where required. The client is responsible for obtaining permission to access or use the location when necessary. If a flight cannot legally or safely take place, an alternative will be discussed.
Weather conditions
Safety always comes first. In the event of rain, strong winds, poor visibility or other unsafe conditions, DigiDrone may postpone or cancel a shoot. If a shoot is postponed due to unsuitable weather, a new date will be arranged without additional charges for rescheduling itself. Any non-refundable external costs already incurred will be discussed beforehand.
Cancellations and changes
If you wish to cancel or reschedule a confirmed assignment, please notify us in writing as soon as possible. In the event of cancellation, documented costs already incurred and work already completed may be charged where legally permitted. Specific cancellation conditions may be included in quotations for larger projects. Statutory consumer withdrawal rights remain applicable.
Delivery of footage
For standard packages, edited images are normally delivered digitally within 24 hours after the shoot, unless communicated otherwise in advance. Delivery times for larger video productions and custom projects are agreed separately. Delivery deadlines are indicative unless expressly agreed as binding in writing.
Selection and editing
DigiDrone is responsible for selecting and professionally editing the footage, including standard post-processing. The number of delivered photos and videos depends on the selected package or quotation. RAW files, unedited video footage, project files and additional revisions are not included unless otherwise agreed.
Copyright and usage rights
Copyright in the photographs and videos remains with Digidude unless otherwise agreed in writing. After full payment, the client receives a non-exclusive licence to use the delivered content for the agreed purposes, such as websites, social media and their own promotional activities. Reselling, transferring content to third parties or using it beyond the agreed purposes requires prior written permission. DigiDrone may use the footage for its own portfolio and promotion, provided the necessary rights and permissions exist and the client has not objected in writing beforehand.
Privacy and image rights
The client must inform DigiDrone in advance of any specific privacy requirements or restrictions at the shooting location. Where necessary, arrangements will be made regarding consent from identifiable individuals. The use and publication of footage must comply with applicable privacy, image rights and other legal requirements. Further information about personal data is available in our privacy policy.
Liability
DigiDrone carries out assignments with appropriate care and professionalism and maintains insurance for its professional drone activities. DigiDrone is not liable for delays or the inability to perform flights caused by circumstances reasonably beyond its control. Any limitations of liability apply only to the extent permitted by law and do not affect mandatory consumer rights.
Complaints and disputes
If you have any concerns about the delivered footage or our services, please contact fly@digidrone.be as soon as possible, preferably within 7 calendar days after delivery. We will work together to find a suitable solution. This period does not restrict statutory rights. Belgian law applies, and disputes are handled by the legally competent courts.
Contact details
DigiDrone is a service of Digidude. Address: Brugsteenweg 38, 8420 Wenduine, Belgium. Company number: BE1000.742.763. Email: fly@digidrone.be. Website: https://digidrone.be.